Privacy Policy
Last updated: 14 August 2026
Solid Ground Driveways Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it and your rights under UK data protection law.
Who we are
Solid Ground Driveways Ltd provides resin-bound driveways, patios, landscaping and associated groundwork services across Greater Manchester, Tameside, Stockport and surrounding areas.
Email: info@solidgrounduk.co.uk
Telephone: 07713 132380
Website: solidgrounduk.co.uk
Information we collect
We may collect:
• Your name, telephone number and email address
• Your address or the location of a proposed project
• Details, measurements, photographs or plans relating to your enquiry
• Messages sent through our website, email, WhatsApp or social-media pages
• Quotations, contracts, invoices, payment and job records
• Basic technical information produced when you use our website, such as your IP address, browser and cookie information
How we collect your information
We normally receive information directly from you when you:
• Complete our quotation form
• Contact us by telephone, email, WhatsApp or social media
• Ask us to visit or quote for work
• Become a customer
We may also receive your contact details through a genuine customer referral or another person acting with your permission.
How we use your information
We use personal information to:
• Respond to enquiries and arrange quotations
• Visit, assess and price proposed work
• Provide and manage our services
• Contact customers about their projects
• Process payments and maintain financial records
• Deal with guarantees, complaints or legal claims
• Improve our services and protect our business
• Meet legal, accounting and tax requirements
Our lawful bases
We process personal information where:
• It is necessary to take steps at your request before entering into a contract
• It is necessary to perform a contract with you
• We must comply with a legal obligation
• It supports our legitimate interests in operating, improving and protecting our business
• You have given consent, where consent is required
We will only send optional marketing communications where permitted. You can ask us to stop at any time.
Sharing your information
We do not sell your personal information.
Where reasonably necessary, we may share relevant information with:
• Employees, subcontractors or suppliers involved in your project
• Website-hosting, email, form, communications and IT service providers
• Accountants, insurers, professional advisers or payment providers
• Government bodies, regulators or law-enforcement authorities where required by law
We only share the information required for the relevant purpose.
International data transfers
Some technology or communications providers may process information outside the United Kingdom. Where this happens, we expect appropriate legal safeguards to be used to protect that information.
How long we keep information
We keep personal information only for as long as reasonably necessary.
• General enquiries that do not become jobs will normally be retained for no longer than two years
• Customer, project, quotation, guarantee, invoice and payment records may be retained for up to six years, or longer where required by law or an ongoing dispute
• Marketing preferences may be retained until you withdraw your consent or ask us to stop
Security
We take reasonable measures to protect personal information against loss, unauthorised access, misuse or disclosure. However, no internet or electronic-storage system can be guaranteed as completely secure.
Cookies and website services
Our website may use necessary cookies to function correctly and may use services provided by WordPress, Hostinger or other trusted providers.
Third-party or embedded content may set its own cookies. You can control or delete cookies through your browser settings, although disabling necessary cookies may affect website functions.
Your data-protection rights
Depending on the circumstances, you may have the right to:
• Ask for a copy of your personal information
• Correct inaccurate or incomplete information
• Ask us to delete information
• Restrict how information is used
• Object to certain processing
• Ask for information to be transferred
• Withdraw consent where processing relies on consent
Not every right applies in every situation. To make a request, contact us using the details above. We may need to confirm your identity before responding.
Complaints
Please contact us first if you have a concern about how we use your information so that we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office through www.ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy when our services, website or legal responsibilities change. The latest version will always be published on this page.